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Market Update: Residential Real Estate in a COVID Economy

"We can't control the wind, but we can adjust the sails."

I don't sail much any more, but that adage definitely speaks to me as I reflect on what we've all been faced with over the last six weeks. I am a self-confessed data geek who has been...

Spring 2020: Crisis or Opportunity?

Now Might Be a Good Time to Rethink Your Club’s Business Model...

Over the coming weeks and months, clubs will be faced with lost revenue due to sustained closures and challenges related to retention of staff and members. Some clubs will emerge...

Diagnosis: Chronic Senioritis

Is your "Senior" membership category out of balance? How are fees and policies related to that category impacting the club's financial health?

CB Member Resources: In this article we'll be looking closely at two slides: Senior Members and Senior...

Satisfaction vs Loyalty: What's the Difference?

Club Member Communications: Priority or Disconnect?

As a society, the way we communicate with one another has changed significantly over the last decade. Personal computers, cell phones, tablets and social media dominate our daily lives and access to real-time news and information has become the...

Member Communication Benchmarks

Where Do Your Members Look for Information?