Whether you're just starting next year's budget or you're further along in the process, benchmarking is a great way to "fact check" your decisions.

Consult high-level reports like the Executive Dashboard for strategic perspective on performance and...

Operational KPIs Take Emotion Out of the Equation

In Part 1 of our Executive Dashboard series we introduced the Club Benchmarking Executive Dashboard and the section related to Operating Finance KPIs. In Part 2 of the series we explored the “Capital...

In Part 1 of our Executive Dashboard series we introduced the idea of key questions for club leaders, the measures that can be used to answer those questions and the first section of the Club...

Questions are the Key

You know it when you see it. A private club facility that looks tired and outdated can leave you with the feeling that the club’s leadership either doesn’t care or can’t afford to make improvements. It’s not an...

by Mike Stetz Originally published in the Fall 2014 issue of Golf Inc. Magazine.

Better Governance Begins with Board Education 

Originally published June 2014 on the CMAA Back of the House BlogThe structure and focus of the typical club management team has changed significantly over the last two decades with the addition of Membership Marketing Professionals, Member...

As a society, the way we communicate with one another has changed significantly over the last decade. Personal computers, cell phones, tablets and social media dominate our daily lives and access to real-time news and information has become the...