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Fast Facts Webinars · Powered by Club Benchmarking
Webinars for private club leaders, built on the data
Fast Facts webinars take on the questions club managers, CFOs and boards wrestle with, from capital planning and assessments to food and beverage, membership and governance, and answer them with Club Benchmarking research. Join us live, or catch up on any session on demand.
Next live session
Not Your Grandfather’s Club: What Members Are Telling Us, and What Clubs Are Doing About It
The private club has changed, and The Wall Street Journal took notice. In its recent feature on how country clubs are becoming less exclusive and more fun, the Journal turned to Club Benchmarking CEO Dr. Jim Butler and CB data to explain the shift: clubs have rebuilt around families, roughly half now have wait lists, and the members driving that growth are joining for belonging, not prestige.
In this session, Dr. Butler and Jordan Barrett, Senior Director of Member & Employee Experience, tie the findings in CB’s Not Your Grandfather’s Club whitepaper to what we have learned from surveying more than 250,000 members. You’ll hear:
- Why satisfaction on its own is a weak predictor of loyalty
- How structured listening measures what builds lasting attachment
- The practices successful clubs use to turn member and staff feedback into decisions their boards can act on with confidence
CMAA credit: Webinar attendees who are members of the Club Management Association of America are eligible to receive one “Other Education” credit from CMAA.
Complete the form to register. A confirmation email with your login details will follow. Can’t make it live? Register anyway and we’ll send you the recording.
Want the research first? Download the full whitepaper.
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Recent webinars
Catch up on our latest sessions
Missed a live session? Recordings are posted to the on-demand library and the Resource Center.
Private Club Debt and Assessments
How private clubs use debt and assessments, with Club Benchmarking data to put your club’s choices in context.
Effective Management of Capital Planning
Practical guidance for managers and finance committees running the capital planning process.
Proper Capital Planning Is a Process, Not a Project
Why capital planning has to be continuous, and how the COMPASS approach keeps the plan current.
From the on-demand library
Most-watched Fast Facts sessions
The recordings club leaders return to most, ready to share with your management team, finance committee or board.
A Data-Driven Perspective on Food & Beverage
What the numbers say about club F&B operations and the subsidy behind the member experience.
Finding the Balance: Dues & Membership
How dues and membership decisions work together to shape the club’s financial health.
Club Food and Beverage Profitability
A Fast Facts look at F&B results across clubs and what separates the outliers.
Explaining the Club Business to Your Board
How to give a rotating board the context it needs to govern with facts.
Staffing and Workforce Analysis
Benchmarking staffing levels and payroll to make better workforce decisions.
Operational KPIs
The operating metrics that tell you how your club is really performing.
Fast Facts Webinars
Bring the data to your next board conversation
Register for the next live session, or put the on-demand library to work with your management team and board.
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