Fast Facts: Using Member Feedback to Drive Continuous Improvement

Even when it's painful, feedback from your club's members and employees is priceless. In this session, Dr. Jim Butler explores six key aspects of the relationship between key stakeholders and the club and explains how to translate that insight into an action plan that drives continuous improvement.

  • Satisfaction (How do they feel about the club as it is today?)
  • Motivation (Why do they want to be associated with your club?)
  • Engagement (How committed are they to the club's success?)
  • Attachment (What factors influence and deepen their connection to the club?)
  • Value (Which parts of the club experience matter most to them?)
  • Loyalty (How likely are they to remain part of your club family?) 

Best Practices in Club Governance:
2021 Survey Overview

Thursday, March 3rd, 2022
2:00 PM to 3:00 PM EASTERN

In this session, we will present the findings of a survey designed to evaluate the understanding of and alignment around identified best practices in club governance. The survey serves two purpose: At a high level it is used to gather information for an annual report which advances the industry’s awareness and understanding of best practices for club governance. At the individual club level, the survey functions as an effective self-evaluation tool for club boards. It is designed to provoke thought, fuel productive discussion and promote widespread adoption of governance best practices. We recommend reading the 2021 Club Governance Whitepaper prior to attending this session. Get the Whitepaper

Complete the form on the right side of this page to register for the webinar.
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