Fast Facts: Using Member Feedback to Drive Continuous Improvement

Even when it's painful, feedback from your club's members and employees is priceless. In this session, Dr. Jim Butler explores six key aspects of the relationship between key stakeholders and the club and explains how to translate that insight into an action plan that drives continuous improvement.

  • Satisfaction (How do they feel about the club as it is today?)
  • Motivation (Why do they want to be associated with your club?)
  • Engagement (How committed are they to the club's success?)
  • Attachment (What factors influence and deepen their connection to the club?)
  • Value (Which parts of the club experience matter most to them?)
  • Loyalty (How likely are they to remain part of your club family?) 

Proper Capital Planning
is a Process, Not a Project

Thursday, March 23rd, 2023
1:00 PM to 2:00 PM EASTERN

If you are struggling with the capital planning process, you are not alone. Club Benchmarking analysis of balance sheet data from more than 1,000 clubs indicates that 75% are not generating sufficient capital to meet their future needs. Those outcomes are most common in clubs that either lack a capital plan entirely or have significant weaknesses in their approach to that process.

In this session, Club Benchmarking Founder Ray Cronin will address common issues that undermine the effectiveness of capital planning efforts in the club industry and explain the core components of a comprehensive, sustainable plan recently introduced at the CMAA conference as COMPASS - Comprehensive Asset Management.

Complete the form on the right side of this page to register for the webinar.
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