Fast Facts: Using Member Feedback to Drive Continuous Improvement

Even when it's painful, feedback from your club's members and employees is priceless. In this session, Dr. Jim Butler explores six key aspects of the relationship between key stakeholders and the club and explains how to translate that insight into an action plan that drives continuous improvement.

  • Satisfaction (How do they feel about the club as it is today?)
  • Motivation (Why do they want to be associated with your club?)
  • Engagement (How committed are they to the club's success?)
  • Attachment (What factors influence and deepen their connection to the club?)
  • Value (Which parts of the club experience matter most to them?)
  • Loyalty (How likely are they to remain part of your club family?) 

2024 Club Governance Report:
Nominations & Succession Planning

Thursday, June 6th, 2024
3:00 PM to 4:00 PM EASTERN

Club Benchmarking has been conducting surveys related to club governance since 2017. Over the last several years, survey respondents have expressed concern or uncertainty about the nomination and succession planning process at their club. With that in mind, our 2024 Club Governance Survey focused on the nominating and succession process in the private club industry.

In this webinar, we will present a summary of key findings from the 2024 Club Governance Survey to better understand how clubs manage and build their volunteer leadership teams. 

Complete the form on the right side of this page to register for the webinar.
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