Employee Engagement and Club Culture

Engaged employees care about their work and about the club. They go the extra mile for the members and for their team mates and supervisors. Employee engagement colors the club environment -- it's an important factor that can make or break the member experience and directly impact the club's long term success. 

Topics Covered in this Session:

  • Satisfaction versus engagement
  • Club-specific workforce benchmarks
  • Relationship between engagement and culture
  • Decisions that impact employee engagement

Best Practices: Keep Technology on the Radar in Your Long-Range Plan

Thursday, October 22nd, 2020
2:00 PM to 3:00 PM EASTERN

Club leadership teams live with a running “to-do” list of things that need their attention, but items like technology that are out of sight/out of mind often fall to the bottom of the list. Historically, clubs have been slow to adopt technology, but are now depending on tech solutions more than ever as we learn to operate in a virtual world. Technology has a direct impact on every club stakeholder and daily interactions with members and staff suffer due to lack of attention to repairs, replacements and advancing of IT assets. Join industry veterans Ray McDonald and Noel Wixsom for a panel discussion on best practices in club technology moderated by Club Benchmarking Founder and Chief Innovator, Ray Cronin.

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