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Engaged employees care about their work and about the club. They go the extra mile for the members and for their team mates and supervisors. Employee engagement colors the club environment -- it's an important factor that can make or break the member experience and directly impact the club's long term success.
Topics Covered in this Session:
- Satisfaction versus engagement
- Club-specific workforce benchmarks
- Relationship between engagement and culture
- Decisions that impact employee engagement
