Employee Engagement and Club Culture

Engaged employees care about their work and about the club. They go the extra mile for the members and for their team mates and supervisors. Employee engagement colors the club environment -- it's an important factor that can make or break the member experience and directly impact the club's long term success. 

Topics Covered in this Session:

  • Satisfaction versus engagement
  • Club-specific workforce benchmarks
  • Relationship between engagement and culture
  • Decisions that impact employee engagement

Best Practices in Club Governance:
2021 Survey Overview

Thursday, March 3rd, 2022
2:00 PM to 3:00 PM EASTERN

In this session, we will present the findings of a survey designed to evaluate the understanding of and alignment around identified best practices in club governance. The survey serves two purpose: At a high level it is used to gather information for an annual report which advances the industry’s awareness and understanding of best practices for club governance. At the individual club level, the survey functions as an effective self-evaluation tool for club boards. It is designed to provoke thought, fuel productive discussion and promote widespread adoption of governance best practices. We recommend reading the 2021 Club Governance Whitepaper prior to attending this session. Get the Whitepaper

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