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This webinar has been cancelled due to scheduling issues related to Hurricane Florence. We apologize for the inconvenience and will post a rescheduled date shortly.

From Insight to Action:
Using Stakeholder Feedback to Drive Continuous Improvement 

Thursday, September 20th, 2018
2:00-3:00 PM EASTERN TIME

While it may not always be easy to hear what members and staff have to say, we know that both stakeholder groups play a major role in the club's long-term success so their feedback is invaluable. In this session, Dr. Jim Butler will explore six key aspects of the relationship between key stakeholders and the club and explain how to translate that insight into an action plan that drives continuous improvement. 

  • Satisfaction (How do they feel about the club as it is today?)
  • Motivation (Why do they want to be associated with your club?)
  • Engagement (How committed are they to the club's success?)
  • Attachment (What factors influence and deepen their connection to the club?)
  • Value (Which parts of the club experience matter most to them?)
  • Loyalty (How likely are they to remain part of your club family?) 

Complete the form on the right side of this page to register for the webinar.

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Future Fast Fact Webinars (Thursdays at 2:00 PM Eastern)

  • October 25th -  Practical Strategic Planning
  • November 29th - Peeling the Onion on Assessments & Debt
  • December 13th - Golf Course Maintenance Benchmarks
  • January 24th - Club Finance for Boards and Committees
  • February 21st - Membership Benchmarks
  • March 21st - Food & Beverage Benchmarks

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