Our entire team is passionate about the club industry and we place a very high value on relationships. Co-founders Ray Cronin and Russ Conde have been developing creative technology based business solutions together since 2001. While serving on the board of his own club in 2008, Ray discovered that without access to accurate reliable industry benchmarks, many club leaders were operating in the dark when it came to making critical financial and operational decisions. Working with a team of managers, controllers and other experts, Ray and Russ introduced Club Benchmarking in 2009 as an online data-sharing platform for the private club industry and in 2015, Links Insight was developed to meet the needs of public golf facilities.
Ray has been leading high technology companies for more than 30 years and he specializes in building teams and navigating early startup phases. He's known in the club industry for his high-energy presentations and his thick Boston accent and he has gained a reputation as a top-rated speaker for club manager, controller and board education. He and Russ co-author the Club Managers Association of America's Annual Finance & Operations, Compensation & Benefits, Policies & Procedures and Economic Impact Reports. Ray is currently serving his third term as President of Thorny Lea Golf Club in Brockton, MA. He holds a BSEE from Worcester Polytechnic Institute and an MBA from Harvard Business School. An avid golfer and a hockey fanatic, Ray lives in North Easton, MA.
Russ has more than twenty five years experience in large and small high-technology organizations. Since CB's launch in 2009, he has been an enthusiastic provider of club industry education, presenting at CMAA and HFTP conferences across the country and authoring numerous blogs and articles in a variety of club industry publications. Russ holds a BSME from Syracuse University and an MBA from Southern New Hampshire University. When he's not busy analyzing club industry data or developing new features and solutions, you'll find him outdoors, skiing, mountain biking, kayaking, hiking or playing golf. Russ lives in New Castle, NH.
Kirk has been cultivating relationships and building successful businesses in the golf industry for more than 20 years. As President and Publisher of PGA magazine, he helped launch a range of programs designed to support and advance the careers of PGA Professionals including PGA Demo Day, the PGA Ambassador Program and the PGA Merchandiser of Year Conference. An avid golfer and proud father of three, Kirk is lives just outside of Atlanta, GA.
Jim got his start in the club industry in 1988 as CFO at Ipswich Country Club after earning a BS in Management and a Masters in Accountancy from Bentley University in Waltham, MA. As Director of Member Success, he has been instrumental in developing and continuously refining the process we use to get new CB members up and running quickly. Over the course of his career, Jim has taken a leading role in eight club software system transitions.
Lynn directs data management and oversees member support in our Boston office. She's also the go-to person for billing questions. She has more than 20 years of experience in customer service and operational efficiency for financial service companies including Equiserve, John Hancock and most recently, Cost Management Consulting, a company she co-founded with her husband Brian. A native of Stoughton, MA, she's an enthusiastic fan of the New England Patriots.
Bill is a Member Success Manager and his focus is platform development. He graduated from Bryant University in 2011 with a degree in accounting and has a keen interest in the role of emerging technology in finance. He is currently working on a degree in programming from Rhode Island College. Prior to joining the CB team in 2015, he worked as a wealth manager with Citizens Financial Group and as a Broker and Research Analyst for Merrill Lynch.
Mary is a Member Success Manager with expertise is compensation & benefits benchmarking. A 2013 graduate of the College of Holy Cross, she spent two years as a Notre Dame Mission Volunteer teaching social studies and working as the After School Program Director. Mary continues to foster a culture of service among students in Massachusetts as a volunteer with the Jefferson Awards Foundation. She is an avid reader and an athlete who loves running, biking, and volleyball.
Kevin is a Member Success Manager and his current focus is data management and analysis. His industry experience includes serving as Assistant Manager at Cherokee Town & Country Club in Atlanta, GA and at The Country Club in Brookline, MA. He graduated from UMass, Amherst in 2011 with a degree in Hospitality & Business Management and minor in Economics. A native of Duxbury, MA, he’s an avid golfer and major supporter of all Boston sports teams.
Teri has been a familiar voice in the club industry since 1994 and she has served as editor of Club Management Magazine and the Private Club Advisor business letter. She joined the Club Benchmarking Team in 2012 as Director of Communications. Teri’s primary focus is developing educational resources, training and partner relationships. She contributes to a variety of publications on a regular basis.
Email: Ray Cronin, CEO
Email: Russ Conde, COO
Email: Kirk Pagenkopf
Email: Jim Boyle
Director of Member Success
Email: Lynn Tucker
Member Accounts Manager
Email: Bill Lupo
Member Success Manager
Email: Mary Callahan
Member Success Manager
(Compensation & Benefits)
Email: Kevin Shea
Member Accounts Manager
Email: Teri Finan
Director of Communications