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All Aboard! Club Benchmarking Expands Member Services Team

Posted by Russ Conde on 1/22/14 5:30 PM

New Castle, New Hampshire (December 12, 2012) - Club Benchmarking (CB) announced today that Jim Boyle has been named as the company's Director of Member Services. Boyle has been working with co-founders Ray Cronin and Russ Conde for more than six months to develop and perfect the CB intake or "onboarding" process. In his new role as full-time Director of Member Services he is responsible for helping CB clients get started and making sure they are comfortable as users of the CB platform.

"Jim is a tremendous asset to the CB team," said co-founder Russ Conde. "Onboarding is a critical step, and we are committed to getting new members up and running quickly. Jim has the expertise we needed to make that process efficient and effective. As an experienced club CFO, he can interface with members at the detailed data level, but he is also highly qualified to help them address issues like strategic club performance and best practices. As Director of Member Services, his mission is to support the participation and success of our members."

Prior to joining CB, Boyle worked as private club CFO and a consultant. Over the course of his career he has taken a leading role in eight club software system transitions. "I like process, and I really love the club business," he explained. "My new role allows me to provide resources and support to the professionals who have worked so hard to elevate the club industry over the last two decades."

"Jim Boyle was tremendously helpful in getting us started as Club Benchmarking members," said Angie Stewart, CFO at The Country Club of Virginia. "Anything we asked for, whatever we needed, Jim took care of it. I think what stands out about him the most is his enthusiasm. I've never met anyone, in any setting, who enjoys his job as much as Jim does."

Club Benchmarking is the largest accessible knowledge-base in the club world. Clubs that subscribe to the Club Benchmarking platform accomplish strategic comparative analysis across the entire spectrum of a club's operation. Club Benchmarking's Available Cash Model and Key performance Indicators have become indispensible decision support tools for general managers and boards of governors across the country. Club Benchmarking also collaborates with others in the club world including the Club Manager's Association of America (CMAA) to centralize CMAA's survey data-gathering using the Club Benchmarking platform.


About Club Benchmarking Club Benchmarking (CB) is the club industry's single, centralized data-sharing platform. Utilizing Dynamic BenchmarkingTM technology, CB delivers accurate peer comparison data directly to the club manager's desktop. Intuitive comparison set filtering drives highly relevant "apples to apples" peer comparison, providing managers with factual data that is invaluable in strategic planning, budgeting and aligning club leadership teams. One click access to the powerful Available Cash Model for ClubsTM benchmark can be used to illuminate the strategic drivers in any club's business model. Supported by automated graphical reporting, CB's store of industry Finance & Operations and Compensation & Benefits data eliminates the need for time-consuming and redundant, ad-hoc surveys. To learn more, visit http://www.clubbenchmarking.com



Contact: Russell Conde rconde@clubbenchmarking.com (603) 553-8958