Businesses use dashboards to organize relevant sets of key performance indicators (KPIs), but all dashboards are not created equal. Stakeholder groups need information relevant to their role in the organization. Without appropriate KPIs linked to strategy and best practices, patterns of short-term thinking and micro-management can find their way into the boardroom. In this session, we explain the KPI selection process and explore the ways in which monthly and annual dashboard KPIs relate to strategic outcomes and the health of your club's governance model.
